Shipping policy
Scope
This policy describes order processing, delivery, and pickup for orders placed through https://head-hunters.shop. The methods available for a particular order, the final charge, and any applicable restrictions are displayed in Shopify Checkout before the order is submitted.
Effective date: 5 August 2026
Delivery within Bulgaria
The following methods are currently configured for Bulgarian addresses:
| Econt — parcel locker | EUR 5; free for orders of at least EUR 35 |
|---|---|
| Econt — office | EUR 5; free for orders of at least EUR 35 |
| Econt — address | EUR 5; free for orders of at least EUR 35 |
The customer specifies the exact Econt parcel locker or office during the order process.
Pickup
| Location | HeadHunters Barbershop — Sofia |
|---|---|
| Address | 137 Todor Alexandrov Blvd., 1309 Sofia, Bulgaria |
| Charge | Free |
| Preparation | Usually within 24 hours |
| Collection hours | 10:00–18:00 |
| Payment | At the location upon collection |
The customer must wait for the ready-for-pickup notice and present the order number and, where necessary, identification when collecting the order.
A ready order is held for pickup for 7 days. If it is not collected within that period, the order is cancelled.
Processing and delivery times
The automatic Shopify message acknowledges receipt of the order request. An operator may contact the customer to confirm availability, quantity, address, or delivery method before the order is handed to the courier.
- Processing time excludes public holidays and periods when the location is closed.
- Estimated delivery time depends on the courier, destination, and selected method. Information shown at checkout and later notices for the specific order take priority over a general estimate.
- If fulfilment is delayed or becomes impossible, the Seller informs the customer and offers the applicable options.
- The estimated delivery time within Bulgaria is 3–5 business days.
Address and recipient contact
The customer must provide complete and accurate delivery details and a contact telephone number. Incorrect or incomplete details may delay delivery, and the operator may request clarification before dispatch.
A contact telephone number is mandatory in checkout for courier orders.
Handover, tracking, and risk
- Where a tracking number is available, it may be sent through Shopify, the courier, or SMS.
- If damage is visible, the customer should, where possible, request a report from the courier and notify Head Hunters Shop. The absence of a report does not remove statutory rights.
- Where the carrier is offered by the Seller, the risk of loss or damage passes to the consumer upon physical receipt of the goods.
Uncollected or returned shipment
If a shipment is refused or uncollected, the operator contacts the customer. Reshipment is made only after renewed confirmation and agreement on any applicable costs.
Contact
For delivery questions: hhshop@abv.bg, +359 87 770 0704, Monday–Friday 10:00–19:00. The usual response time is within 2 business days.